Frequently asked questions.
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Orders & Payment
How do I place an order?
Add the items you like to your cart and go to checkout. Enter your name, phone number and delivery address, choose a payment method and place your order. You can also order directly on WhatsApp at 01603238954.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. [Confirm the payment methods you offer, for example Cash on Delivery]
Are prices shown in Bangladeshi Taka?
Yes. All prices on our website are in Bangladeshi Taka (৳).
Can I change or cancel my order?
Please contact us as soon as possible by phone or WhatsApp. If your order has not been dispatched yet, we will do our best to update or cancel it.
Delivery
Where do you deliver?
We deliver across Bangladesh. See our Shipping Policy for full details.
How long does delivery take?
Inside Dhaka: [X–X working days]. Outside Dhaka: [X–X working days].
How much is the delivery charge?
Inside Dhaka: [৳ amount]. Outside Dhaka: [৳ amount]. The exact charge is shown at checkout before you place your order.
How can I track my order?
Visit our Track Order page and enter your order number with the phone number or email used at checkout.
Exchanges & Returns
Can I exchange an item?
Yes. If the size or fit is not right, you can request an exchange within [X days] of delivery, as long as the item is unworn, unwashed and has its original tags. Read our Exchange & Returns policy for details.
What if I receive a damaged or wrong item?
Please contact us within [X hours or days] of delivery with your order number and a photo of the item. We will arrange a replacement at no extra cost.
Do you offer refunds?
[Confirm whether refunds are offered, and how and when they are paid]
Sizes & Products
How do I choose the right size?
Each product page lists the available details. If you are between sizes or unsure, message us on WhatsApp with your usual size and we will help you choose.
How should I care for my clothes?
We recommend washing on a gentle cycle in cold water, turning garments inside out and avoiding tumble drying to keep the colour and shape for longer. Always check the care label on each item.
Do you offer gift options?
Yes. Browse our Gifts collection for thoughtful pieces, or contact us for help choosing a gift.
Corporate Orders
Do you take bulk or corporate orders?
Yes. We supply polo shirts, t-shirts and shirts for businesses, events and teams, with branding options. Visit Corporate Orders to learn more.
How do I get a quote?
Fill in our Request a Quote form or message us on WhatsApp. We will reply with pricing, options and timelines.